Frequently Asked Questions

Cancellation and Refund Policy

  1. Registration Cancellation:
    • All cancellation requests must be received in writing and sent to SelectUSA@experient-inc.com.
    • Cancellation requests received by Friday, May 18, 2018 will be refunded, minus a $125 admin fee. Cancellation requests received after May 18, 2018 will not receive a refund. Credit card refunds will be processed within two weeks of receipt. Check refunds will be processed four weeks after the conference ends.
    • If your U.S. visa is denied, the $125 admin fee will apply at all times.
    • Name substitutions are allowed until June 6, 2018. All name substitutions must be within the same company as the original applicant. New names must be vetted by SelectUSA before a final registration is confirmed.
  2. Hotel Cancellations:
    • Cancellations prior to 45 days (May 6, 2018) will not be charged a cancellation fee.
    • Cancellations within 44 days (May 7, 2018) will be charged one night’s room and tax.
    • Name substitutions are allowed with the hotel.
  3. Exhibitor Booth and Sponsorship Cancellations:
    • Cancellations between December 20, 2017 and March 19, 2018 are 50% liable.
    • Cancellations March 20, 2018 and after are 100% liable.
  4. Media Cancellations:
    • Vetted registrants in the Media category are exempted from cancellation fees.

Visa Policy

  1. Resources
  2. Other Information:
    • Travelers using the Visa Waiver Program must have a valid Electronic System for Travel Authorization (ESTA) approval prior to travel.
    • We strongly advise all applicants to be knowledgeable about visa requirements and to apply for a visa or ESTA as soon as possible.
  3. Visa Invitation
    • Information for visa requests will be provided during the registration process.
    • Once an application is approved, a visa letter will be generated and sent to the email address provided during the registration process.

Call for Proposals, Collateral Events, and Spin-Off Events

  1. How can I submit an idea or proposal for the Summit?
    SelectUSA is looking for your ideas, desired content, and potential workshop suggestions for the Investment Academy and Summit breakout sessions. Topics must be submitted by 11:59p.m. EST on Thursday, November 30, 2017. For more details click here.
  2. I submitted a proposal and have not heard back on the status. When will I hear back?
    You will be notified of the status of your submission by early spring 2018.
  3. I would like to host a meeting or event during the Summit. Can you help me find a location?
    Yes. If you need event space, you may request rooms onsite or at neighboring venues for various events such as:

    • Breakfasts
    • Dinners
    • Luncheons
    • Receptions
    • Round Tables
    • Meet & Greets

    For more information click here.

  4. What is a Spin-Off Event?
    A Spin-Off event is an event held before or after the SelectUSA Summit and outside the Washington D.C. area.

    • If you are an economic development partner, bring SelectUSA Summit participants to your state, city, or region.  The dates of the SelectUSA Summit (June 20-22, 2018) allow for Spin-Off events to take place the week of June 25-29, 2018 with ample travel time during the weekend in-between (June 23-24, 2018).  Click here to submit an event and learn more.
    • 2) If you are part of a visiting business delegation, make the most of your time in the United States by extending your stay and participating in Spin-Off events. These events will highlight some of the most dynamic and compelling states, cities, and regions across the United States. Spin-Off events will help you take the next step in your growth strategy – turning exploration into action.

Interpretation

  1. Will there be simultaneous interpretation at the Summit?
    Yes, for all sessions taking place in the Potomac Ballroom there will be simultaneous interpretation available in the following eight languages: Arabic, French, German, Japanese, Korean, Mandarin Chinese, Portuguese, and Spanish. Simultaneous interpretation will not be provided for any of the breakout or Investment Academy sessions.
  2. May I request the assistance of an interpreter if I have sudden meetings?
    The SelectUSA Summit does not provide interpreters outside of the plenary sessions in the Potomac Ballroom. However, there will be a number of volunteers and staff that have language capabilities. If you need assistance in the matchmaking area, you can reach out to the staff onsite to see if anyone is available to help. Additionally, you may reach out to U.S. Department of Commerce delegation leads for possible assistance.
  3. Can I bring my own interpreter?
    Yes. You can bring your own interpreter, but you will have to pay for their registration fee, as well as any travel costs, etc. All interpreters must go through the vetting process.

Registration/Badges

  1. What do I need to bring with me to check in and get my badge?
    Participants must bring government-issued photo identification. To speed up badge pickup, participants are encouraged to bring their Summit confirmation email with them to the registration and information desk. Attendees may bring a digital copy of their Summit confirmation on their phone/smart device or a hard copy.
  2. How can I ensure that the information on my badge is correct before the Summit?
    Information will be pulled directly from the online Summit registration form. If a name was entered in all capital letters, it will appear in all capital letters on the badge. Please check your confirmation email for the personal identification information that will be printed on the badge.

    To make changes to your badge information, log back into your existing registration and click on the “Edit Badge Responses” button from the Registration Summary page.

  3. What happens if I lose my badge?
    If a participant loses their badge, they will need to go to the main Summit registration and information desk. The registration desk staff will check to see if any badges have been turned in. If not, the participant can leave their contact information in the event the badge is returned. Unfortunately, due to Summit security restrictions, new badges will not be issued if a participant loses their badge. Participants should take extra care to safeguard their badge to ensure access to all events at the Summit. When not at the Summit, we encourage participants to keep their badge in a secure place.

Meals

  1. Are meals included with my registration?
    Yes, continental breakfast, lunch, and beverage breaks are included with Summit registration for participants with a full Summit pass.

    *Note: There are many different food options on-site at the Gaylord and in the surrounding area beyond what is provided at the Summit. However, these food options are not included in the cost of Summit registration.

  2. Can non-Summit participants join me for breakfast/lunch?
    No. Non-Summit participants are not able to access the Summit spaces as they do not have a badge. If you are interested in dining with non-Summit participants, there are other dining options available both on and off-site, however we do encourage participants to join the Summit meals to network with other attendees.
  3. If I have dietary/religious preferences, can I make special meal requests?
    If you listed a dietary restriction or requested a special meal during the online registration process, please identify yourself to a banquet server during breakfast and lunch. Please show your meal ticket to the server so the appropriate meal can be delivered to you. We are not able to accommodate on-site meal requests.

Matchmaking

  1. Will there be space for one-on-one meetings that are arranged?
    Yes, there are many meeting areas which can be booked in advance via the online matchmaking system. In addition, there are many places such as the hotel lobby and Exhibition Hall where participants can meet on an ad-hoc basis.
  2. When will matchmaking open?
    Matchmaking will open in early 2018.
  3. How do I best utilize the Summit matchmaking tool?
    Watch the video tutorials in the platform or access the 2018 Matchmaking User Guide.

Technology

  1. Is the internet accessible by all Summit attendees including non-hotel guests?
    Yes, the complimentary wireless is accessible by all Summit attendees. The bandwidth is limited and we ask that attendees not use the complimentary wireless to download large files or to watch videos.
  2. How can I tweet about the Summit? Is there an official hashtag?
    We’re organizing the Summit conversation on Twitter around the event hashtag #SelectUSASummit. Please feel free to live-tweet plenary sessions, post pictures, and direct any questions or feedback to the @SelectUSA account so that we can respond right away.
  3. Where is the business center located?
    The FedEx Office Print and Ship Center is located on the ballroom level of the Gaylord, between the hotel and convention center. Direct phone: (301) 567-0457
  4. What are the business center hours of operation?

    • 6:00a.m. to 9:00p.m. daily
    • 24-hour self-serve internet access
    • 24-hour self-serve copying, printing, and faxing with hotel room key

General Logistics

  1. Where is the lost and found?
    Lost items can be returned to the Summit registration and information desk. At the conclusion of the Summit, unclaimed items will be turned over to the Gaylord Security Department.
  2. What is the Summit attire?
    The attire for the entire Summit is business attire.
  3. Where is smoking permitted?
    The Gaylord is a smoke-free property. The designated smoking area is located outside of the hotel on the Orchid Terrace. The Orchid Terrace is located on the Convention Center side on the Atrium level.

Hotel Floor Plan

  1. Ballroom Level
    • Potomac Ballroom Foyer – Registration
    • Potomac Ballroom – Plenary Sessions
    • Woodrow Wilson & Annapolis Rooms – Academy Sessions (Wednesday Only)
    • National Harbor Rooms – Breakout Sessions
  2. Lower Atrium
    • Prince George’s ABC – Exhibition Hall
    • Prince George’s C – Exhibitor Registration

Transportation

  1. Where should I meet a bus for an off-site event?
    The pickup and drop off location is located at the porte-cochere next to the Woodrow Wilson Ballroom.
  2. Shuttle Service to MGM National Harbor and Tanger Outlets
    Registered overnight guests at the Gaylord can enjoy FREE transportation on the Harbor Circulator Bus as part of the resort fee. The shuttle runs seven days a week. Please click here to view the shuttle schedule.
  3. Bus Service
    National Harbor and the Gaylord are connected to the Washington Metro system (Washington Metropolitan Area Transit Authority, or WMATA), via a limited-stop bus route. For bus schedules, route maps, and current prices, please visit the WMATA website and view information on the NH1/National Harbor Bus Line.
  4. Is parking available at the Gaylord?
    • On-site parking fee (as of October 3, 2017 – fee is subject to change):
      • $12 USD hourly
      • $20 USD daily (reduced fee for Summit attendees with validation ticket – fee without discount is $30 USD)
    • To use the $20 USD per day Summit attendee rate:
      • Overnight Guests:
        Park in the self-parking garage and the discount will be applied to your guestroom bill.
      • Daily Guests:
        Park in the self-parking garage and make sure to ask for a validation ticket at the Summit registration and information desk. When leaving the parking garage, please provide your validation ticket.
    • Valet parking fee: $45 USD daily (as of October 3, 2017 – fee is subject to change)
    • Up to three hours of complimentary self-parking is available for guests who dine at Old Hickory Steakhouse.
  5. Where should I be dropped off by a taxi or car service?
    Please instruct your taxi or car service to drop off at the main entrance of the Gaylord. The Gaylord is located at 201 Waterfront Street, National Harbor, Maryland 20745.
  6. Will taxis be available at the Gaylord?
    Yes. Taxis are available, but there will be a wait to get one during peak hours, so please plan accordingly. The taxi line is available at the lobby level entrance.